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Tvak focuses on intentional skincare, combining nature and modern care to support your skin’s everyday needs.
At TVAK, we are committed to delivering your beauty and cosmetic products safely, securely, and on time. We understand that receiving your order in perfect condition is an important part of your shopping experience. Every order is carefully packed and inspected before dispatch to ensure that your products reach you in excellent condition.
This Shipping Policy explains how we process, dispatch, and deliver your orders. By placing an order on our website, you agree to the terms outlined below.
Once your order is successfully placed and payment is confirmed, our team begins preparing it for dispatch. Each product undergoes a quality check before being securely packed to minimize the risk of damage during transit.
Orders are generally processed within 1–2 business days. Orders placed on Sundays, public holidays, or outside business hours may be processed on the next working day. During festive seasons, promotional sales, or periods of high order volume, processing times may be slightly longer than usual.
TVAK currently delivers products across most serviceable locations within India. We work with trusted courier partners to ensure reliable and efficient delivery to our customers.
In certain remote or non-serviceable areas, delivery may take additional time or may not be available. If your delivery location is not serviceable after an order has been placed, our customer support team will contact you to discuss the available options.
After your order has been dispatched, the estimated delivery time is generally 3–7 business days, depending on your delivery location and courier availability. Metro cities are usually served faster, while deliveries to remote regions may require additional transit time.
Please note that the estimated delivery dates are indicative and not guaranteed. Delays may occur due to weather conditions, natural disasters, government restrictions, courier network disruptions, public holidays, or other unforeseen circumstances beyond our control.
Shipping charges, if applicable, will be clearly displayed during the checkout process before you complete your purchase. The final shipping cost depends on factors such as your delivery location, order value, and any ongoing promotional offers.
From time to time, TVAK may offer free shipping on selected products or above a specified order value. Such offers are subject to change without prior notice and will be displayed on our website whenever applicable.
To ensure safe and timely delivery, TVAK uses reliable logistics partners through Shiprocket. Once your order has been shipped, you will receive a shipment confirmation via email or SMS along with your tracking details.
Using the tracking information provided, you can monitor the real-time status of your shipment until it reaches your doorstep. If you experience any issues while tracking your order, our customer support team will be happy to assist you.
Our courier partners generally make multiple attempts to deliver your order. If you are unavailable during the first delivery attempt, the courier may contact you or attempt delivery again based on their service policy.
If delivery cannot be completed because of customer unavailability, refusal to accept the package, or an incorrect delivery address, the shipment may be returned to our warehouse. In such cases, additional shipping charges may apply for re-dispatch of the order.
Customers are responsible for providing accurate and complete shipping information while placing an order. Please ensure that your name, mobile number, house number, street details, city, state, and PIN code are entered correctly.
TVAK shall not be responsible for delays, failed deliveries, or returned shipments resulting from incorrect, incomplete, or outdated delivery information provided by the customer.
After your order has been dispatched, you will receive tracking details through your registered email address or mobile number. These details allow you to check the latest shipping status directly with the courier partner.
If you do not receive your tracking information within a reasonable period after dispatch, please contact our support team with your order number so we can assist you promptly.
We take great care in packaging every order. However, if your package appears to be damaged, tampered with, or incomplete at the time of delivery, we recommend that you take clear photographs before opening the package and contact us immediately.
If you receive an incorrect product, a damaged item, or find that any product is missing from your order, please notify us within 48 hours of delivery. Our team will investigate the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.
While we always strive to deliver orders within the estimated timeframe, certain situations beyond our control may result in delays. These include adverse weather conditions, transportation disruptions, public holidays, government regulations, courier operational issues, or other unforeseen events.
In such situations, we appreciate your patience and understanding. Our team will continue to monitor your shipment and provide assistance whenever required until your order is successfully delivered.
If you have any questions regarding shipping, delivery, order tracking, or shipment-related concerns, please feel free to contact our customer support team through the contact details available on our website. We are always happy to assist you and ensure a smooth shopping experience with TVAK.